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A dementia diagnosis can come as a shock to the person with the condition and those around them. However, there are sources of help and support for everyone involved.
The NHS, social services and voluntary organisations will be able to provide advice and support.

Sources of Support for Dementia in Suffolk

Sue Ryder, together with Age UK Suffolk and Suffolk Family Carers, have come together to develop new dementia services supporting local people with dementia and their family carers.
The Dementia Helpline offers information and support to anyone living in Suffolk.

Dementia Helpline

The Helpline is there to support anyone living in Suffolk.
Monday to Friday, 9am- 5pm. All calls are confidential.
To access the Helpline call: 01473 353350

The new Support And Information for Dementia (SAID) service is run by Sue Ryder:

Sue Ryder – Suffolk Support And Information for Dementia Service (SAID) referral form – November 2016 (also available on SystmOne and EMIS Web)
Sue Ryder – Suffolk Support And Information for Dementia Service (SAID) information sheet for patient and carer being referred – November 2016

If you have a patient who needs urgent help, as their GP you can access these useful agencies:

  1. Dementia Intensive Support Team (DIST)
  2. Flexible Dementia Service (FDS)
  3. Sue Ryder - The Chantry

Dementia Intensive Support Team (DIST) East Suffolk

If a person has a diagnosis or suspected diagnosis of Dementia and has a failing package of care (formal or informal) due to the presence of either behavioural and psychological symptoms of dementia (BPSD) or a delirium and therefore requires advice, assessment or support

Note: where there is no concurrent care package there will be need to be simultaneous referral to Adult and Community Services – Suffolk County Council.

Guide to Community Teams providing support to people with Dementia
Ipswich and East Suffolk Service
Mobile: 07852 769172
Hours: Mon-Fri, 09:00-17:00

Flexible Dementia Service

For people affected by dementia in crisis or potential crisis situations.

  • A flexible reablement support service enabling people to remain in their own homes
  • Admission avoidance (same day assessment)

Deployed through Suffolk County Council Adult and Community Services through referral to Customer First
Tel: 0808 800 4005
Hours: Mon-Fri, 08:00-18:45


Sue Ryder - The Chantry

Based in Ipswich, The Chantry provides care and support to adults living with complex neurological conditions.

The focus is on the needs of those being supported – their needs, wishes and wants are at the heart of everything. Long-term care as well as respite for a few days, weeks or longer is provided.

In addition to residential care, an extensive programme of community and day services is available each weekday. These include a 4-day week dementia day service, 4-day week neurological day service, synergy café for people with dementia and their carers and a day service for people living with multiple sclerosis. 

In addition to the services at The Chantry, there is also a supported living unit for complex neurological conditions in Suffolk, where individuals are supported to live independently, providing support to them with the care and support they need.

What's good for your heart is good for your head!

One Life Suffolk's latest campaign is encouraging people across Suffolk to become a Dementia Friend and raise awareness of the healthy lifestyle factors that can prevent the onset of dementia

To find out more about how you can support the campaign, go to: www.onelifesuffolk.co.uk/dementia

What’s good for your heart, is good for your head! Fact-sheet to support you in thinking about steps to take in order to reduce your risk of dementia.

Why become a dementia friend fact-sheet 


Community Memory Assessment Service (CMAS)

Click on image above to download landscape version for plasma screens

Poster for public

Useful links


Alzheimer's Society

Alzheimer's Society Locally
Leading the fight against dementia

Dementia NICE guidelines
Fast, easy summary view of NICE guidance on 'dementia'

Diagnosing Dementia

Dementia Friends

Please note that all links open in a new window.

Dementia advisors

Dementia Advisors will enable you to find the help you need to live independently in your own home. Read more...
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