Welcome to our website


What is Safeguarding and why is it important to Suffolk CCGs?

Safeguarding is about supporting and protecting adults at risk from harm, abuse and neglect.

The safety and well-being of adults at risk who come into contact with services funded by Suffolk Clinical Commissioning Groups (SCCGs) is of the utmost importance to us.

Health services have a duty to safeguard all patients and to provide additional measures for patients who are less able to protect themselves from harm, abuse and neglect. The SCCGs work with, and seek assurances from services to ensure this is the case

How do we safeguard in Suffolk?

Health, Social Care, Police and Voluntary Organisations across Suffolk are working together to improve our understanding of abuse and ways to prevent it.

Suffolk CCGs help to safeguard adults at risk by:
  • putting safeguarding at the forefront of service planning 
  • ensuring executive level CCGs membership of  the Suffolk Safeguarding Adult Boards and senior CCGs membership of the Safeguarding Board Subgroups 
  • working in partnership with the Local Authorities, Police and Voluntary Services to make sure the integrated services we fund meet the needs of the local population, including specialist services for vulnerable groups 
  • having an Adult Safeguarding Lead and Named Nurse for Safeguarding in Primary Care in post to offer  professional expertise and advice around adult safeguarding matters 
  • ensuring that safeguarding adult policies and associated strategies are in place within the CCGs and  the services we fund 
  • holding the providers of services to account by regular review of safeguarding arrangements.

Organisations in Suffolk have worked together to develop Suffolk Multi-Agency Safeguarding Procedures and Guidance for Adults, these can be found on the Suffolk Safeguarding Adults Board Website.

Your responsibilities when you have safeguarding concerns:

  • Assess the situation i.e. are emergency services required?
  • Ensure the safety and wellbeing of the individual
  • Establish what the individual’s views and wishes are about the safeguarding issue and procedure
  • Maintain any evidence
  • Follow internal procedures for reporting incidents/risks
  • Remain calm and try not to show any shock or disbelief
  • Listen carefully and demonstrate understanding by acknowledging regret and concern that this has happened
  • Inform the person that you are required to share the information, explaining what information will be shared and why
  • Make a written record of what the person has told you, using their words or what you have seen as well as your actions

You have a responsibility to follow the six safeguarding principles:

Principle 1 – Empowerment - Presumption of person led decisions and consent

Adults should be in control of their care and their consent is needed for decisions and actions designed to protect them. There must be clear justification where action is taken without consent such as lack of capacity or other legal or public interest justification. Where a person is not able to control the decision, they will still be included in decisions to the extent that they are able. Decisions made must respect the person’s age, culture, beliefs and lifestyle.

Principle 2 – Protection – Support and representation for those in greatest need

There is a duty to support all patients to protect themselves. There is a positive obligation to take additional measures for patients who may be less able to protect themselves.

Principle 3 – Prevention

Prevention of harm or abuse is a primary goal. Prevention involves helping the person to reduce risks of harm and abuse that are unacceptable to them. Prevention also involves reducing risks of neglect and abuse occurring within health services.

Principle 4 – Proportionality – Proportionality and least intrusive response appropriate to the risk presented

Responses to harm and abuse should reflect the nature and seriousness of the concern. Responses must be the least restrictive of the person’s rights and take account of the person’s age, culture, wishes, lifestyle and beliefs. Proportionality also relates to managing concerns in the most effective and efficient way.

Principle 5 – Partnerships – Local solutions through services working with their communities

Safeguarding adults will be most effective where citizens, services and communities work collaboratively to prevent, identify and respond to harm and abuse.

Principle 6 – Accountability – Accountability and transparency in delivering safeguarding

Services are accountable to patients, public and to their governing bodies. Working in partnerships also entails being open and transparent with partner agencies about how safeguarding responsibilities are being met.

(Ref: The role of Health Service Practitioners DH 2011)


Click logo to return 
to WSCCG website

Emergency Services and Out of Hours

Emergency Services –  


 – should always be contacted if anyone (an adult or child) is at 

immediate risk or in immediate danger

Out of Hours please contact 111


To discuss any safeguarding concerns  professionals can speak to
  • their organisational Adult Safeguarding Leads
  • the MASH Consultation Line when necessary
  • Christine Hodby, Suffolk Clinical Commissioning Groups (SCCGs) Adult Safeguarding Lead, 01473 770000, Christine.hodby@suffolk.nhs.uk
  • Bea Francis, CCG Senior Business Support, bea.francis@suffolk.nhs.uk

Select font size
Site colour