From 2 January 2016 the new provider of IT services in Suffolk (NEL) will be supporting all practices for all issues.
NEL has operatives who understand the particular issues presented by surgeries. They will begin running the service desk from January. The new Freephone number 0808 168 5 168 will remain the same.
If you have any IT queries, please email us:
For training enquries or bookings, please email:
Windows 7 and Microsoft Office 2010 migration support
Clinical System Support and WebEx Training
For NHS Mail migration queries, please email:
For more information, read our GP IT Guide
If you need help with your computer or systems, this is now the number to call:
From 1 December 2015, there is a new local charge number for queries about Smartcard (RA) issues: