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Non-emergency Patient Transport Service (NEPTS)

NEPTS is for patients whose physical or mental condition, or mobility problems mean that they are unable to travel in any other way and who require the skills of staff to support them during their journey.

If you feel you meet the criteria, call the NEPTS transport line on 08458 500 774.

Before your booking is processed, you will be required to answer some questions to check you are eligible. It is important you answer these questions accurately.  Before telephoning the transport booking line make sure you have:

  • your NHS number
  • details of your appointment at the hospital clinic (date, time, department)
  • name and address of your GP practice

If you are refused transport what should you do?

  • Call the NEPTS transport line and ask for your case to be reassessed
  • If you are still refused, you can ask for an assessment by a clinician
  • If you are still unhappy call the Patient Advice and Liaison Service (PALS) – on 0800 389 6819 

What other ways are there to get to hospital?

(charges will apply)

NEW! Connecting Communities

If you live in a rural village or a Town in Suffolk and find it difficult to get to college, to the shops, medical appointments or to visit your friends and family in the county, Suffolk Community Transport Operators may be able to help.
Suffolk County Council working in partnership with Suffolk Community Transport Operators have commissioned a new service from 13 June 2016. When you need to make a journey and there’s no public transport available to you locally, Connecting Communities will collect you and connect you to an appropriate bus route or train link for onward travel so you can reach your destination quickly and easily. For journeys where connecting to other services is inappropriate, end to end journeys may be possible.

So, how do you use it?

  1. Call your local area operator up to a week before you’d like to travel – they’ll be able to answer any questions you might have.
  2. Book your journey
  3. Travel to your destination 

Visit www.suffolkonboard.com/cc for more information


Good Neighbour Schemes

Good Neighbour Schemes use volunteer car drivers and operate in some Suffolk towns and villages. You pay for travel costs. There are approximately 30 schemes across Suffolk. Find out more from Community Action Suffolk.


On all of the community transport services a friend or assistant may be able to travel with you. These services may also help you with transport to appointments at your doctor, dentist, chiropodist or local clinic. These services rely on volunteers and may not always be able to help.

If you have regular support from a home care agency or company, they may be able to provide transport to hospital. You may be required to pay for the home carer’s time as well as the mileage covered and parking.

 Download the brochure for more information

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