Non-emergency patient transport services in Suffolk are provided by E-zec.
The patient transport service (PTS) provides planned, non emergency transport to and from NHS hospitals and clinics across Suffolk, including outpatient departments, inter-hospital transfers, renal dialysis, oncology centres and your home.
Transport could also be provided to a patient’s escort or carer where their particular skills and/or support are needed. This may be appropriate in the case of accompanying a person with a physical or mental incapacity, a vulnerable adult, or in the case of patients needing a translator. This would need to be agreed for each individual case at the time of booking the transport.
The Patient Transport Service provides skilled and qualified staff who will in most cases fully meet the patient’s needs during their journey.
Escorts who do not meet the escort eligibility criteria are welcome to meet the patient at the hospital.
It is not available for trips to primary care services such as GP practices and is not part of the emergency ambulance service.
Patient transport vehicles are staffed by ambulance care assistants (ACAs) who ensure your medical needs are met throughout the journey and during transfer
Information leaflet on alternate travel methods can be found here: