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Patient Transport Service

Non-emergency patient transport services in Suffolk are provided by E-zec.

The patient transport service (PTS) provides planned, non emergency transport to and from NHS hospitals and clinics across Suffolk, including outpatient departments, inter-hospital transfers, renal dialysis, oncology centres and your home.

It is only available for patients who are deemed eligible for medical reasons.
You are eligible for patient transport if:
    • Your medical condition means you cannot use other transport without damaging your health
    • Your mobility means you are unable to access healthcare by any other means
    • You need the skills or support of clinically trained staff and / or medical equipment during your journey

Booking Office and enquiries

T: 0300 999 6666

Transport could also be provided to a patient’s escort or carer where their particular skills and/or support are needed. This may be appropriate in the case of accompanying a person with a physical or mental incapacity, a vulnerable adult, or in the case of patients needing a translator. This would need to be agreed for each individual case at the time of booking the transport.

Patient escorts

The Patient Transport Service provides skilled and qualified staff who will in most cases fully meet the patient’s needs during their journey.

Escorts take up a valuable seat on patient transport vehicles, which could be used for other patients and are therefore restricted to one per patient under the escort eligibility criteria opposite and must themselves be fit to travel unassisted.

Escorts who do not meet the escort eligibility criteria are welcome to meet the patient at the hospital.

Patient escort eligibility criteria

  • The patient is a minor (under 16 years of age). The escort must be a responsible adult
  • Recognised as a parent or guardian where children are being transported
  • The patient has a psychiatric or learning difficulty and/or needs constant supervision during the journey and/or within the hospital
  • Professional escort from ward/nursing or residential home
  • Patient with special needs e.g. the patient is blind/confused. hard of hearing, speech or language difficulties
  • Patients who may require assistance prior to and/or following their appointment

It is not available for trips to primary care services such as GP practices and is not part of the emergency ambulance service.

Patient transport vehicles are staffed by ambulance care assistants (ACAs) who ensure your medical needs are met throughout the journey and during transfer

Information leaflet on alternate travel methods can be found here:

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